Customers visiting the store enter via a stable door.

“Like stepping into our website for real.”

Online retailer Supplement Solutions is to open a bricks-and-mortar shop for the first time. 

The outlet - on the same site as the business’s warehouse in Great Eccleston near Preston, Lancashire - will be open to the public Mondays to Fridays, 8.30am to 5pm.

“Anyone horsey” will be invited to a Grand Opening of the store on a date to be announced shortly.

Award-winning retailer

Experts are on hand to help customers choose the most appropriate supplements, care and pet products. 

Supplement Solutions was founded by the current owner Hannah Wild in 2004. The company won Online Retailer of the Year at the 2020 BETAs (British Equestrian Trade Awards), and was runner-up in 2022.

The new store will be “like stepping into our website for real,” said Hayley Young, marketing co-ordinator at Supplement Solutions. 

“Customers can have a walk round and browse the supplements, care products and pet products and our safety equipment department. 

“The majority of everything we stock on the website is there,” she added.

Online retailer Supplement Solutions is opening a physical store for the first time.

The Supplement Solutions team includes supplement specialists and two SQPs/RAMAs (Registered Animal Medicines Advisors) who can advise consumers on horses and pets. 

“The hats and body protectors are in a separate room which offers a bit of privacy for customers who’d like help from our trained fitters,” said Hayley

The safety equipment department affords some privacy for hat and body protector fittings. 

Supplements Solutions decided to open a physical store as part of its expansion plans, she said - and because more and more customers are calling in to collect orders.

On Supplement Solutions’ decision to open a store alongside its website, Hayley added: “We’re bucking the trend – and we’re looking forward to seeing everybody.”